Question 1

Is your water safe to drink?

Accepted Answer

Yes. Our Water Wizard trucks are always filled from a municipally approved water station, so you can rest assured that the water being dispensed is safe to drink as well as refreshing.

Question 2

Does the water get stale sitting in the tank between events?

Accepted Answer

We fill our tank with fresh water before every event. You are not getting "leftover" water from the last event. This helps make sure that the water is fresh, clean and delicious when it is dispensed to your thirsty event patrons.

Question 3

Is the water filtered?

Accepted Answer

The water has undergone strict filtration and cleaning protocols at the municipal water facility before it even reaches our truck. In addition, all of our plumbing and dispensing fixtures are made with high grade parts that prevent contamination and ensure clean and safe water dispensing. Our trucks exceed the health and safety requirements set forth by Niagara Public Health because safety is our number one priority.

Question 4

What areas do you serve?

Accepted Answer

We are based out of St. Catharines and are proud to serve the entire Niagara Region from Niagara Falls, to Fort Erie to Grimsby and everything in between!

Question 5

Does someone stay with the truck during the event?

Accepted Answer

The Water Wizard is a self-service, easy-to-operate system so there's no need for a technician to remain onsite. Our Water Wizard tech will arrive with the water truck, set up your requested kiosk (hydration station, hand washing or outdoor showers) and run through our testing checklist to ensure everything is operating correctly. And just like that, your guests can enjoy easy and convenient access to water for the duration of your event. We then return at the end of the event to pack everything up, so there's no clean up for you to worry about.

Question 6

Is everything clean?

Accepted Answer

Impeccably. All our trucks and kiosks are cleaned before and after each event to ensure the health and safety of anyone using the Water Wizard services.

Question 7

What promotional/advertising opportunities are there?

Accepted Answer

There are lots of different options available if you want to take your Water Wizard experience to the next level. Our two most popular advertising ad-ons are:

1) SIGNAGE
Put your company logo on the side of the Water Wizard truck and kiosk for additional advertising
2) GIVEAWAYS
Consider giving every guest a reusable water bottle or other promotional item with your logo on it

Give our team a call to discuss these and other promotional/advertising opportunities.

Question 8

What kind of events do you attend?

Accepted Answer

All kinds of events!

- Marathons
- Fundraising Walks/Runs
- Food Festivals
- Tough Mudder Races
- Outdoor Concerts
- Outdoor Weddings
- Sports Tournaments
- Scout Camps
... just to name a few!

If you have an event coming up, call us today to see how we can serve you.

Question 9

Are there any restrictions as to where your water truck can go?

Accepted Answer

The water tank is contained in a 14' long enclosed trailer. So as long as our truck can drive out to your proposed location pulling a trailer, we'll be there! It's best if there is a flat area where the kiosks can be set up. When you book your event, we will consult with you about the location and find the best spot to set up the Water Wizard station.

Question 10

Do you need an outlet?

Accepted Answer

No. The water pumps that power our system run off of high-quality, long-lasting batteries. So we do not require any additional power source. If your event is in the heart of the city or in the middle of a field, we will be there with your water!

Question 11

How many bottles can you fill?

Accepted Answer

Our truck holds 525 gallons (approximately 2000 liters) of water so we can fill anywhere from 2,000 - 3,000 water bottles (depending on the size) on one tank.

FREQUENTLY ASKED QUESTIONS